Answering the question 'what do you do?' is essential for all organisations, but ever more important is to be able to answer the question 'what difference do you make?' and this is not going to go away. You have to be able to prove the value of your work, on a multitude of levels.
This can be a daunting and complex process. EPITOME can cut through the confusion, facilitate focus groups, develop questionnaires, hold one to one discussions, to evidence the impact that you make to the community through your work.